Meta's Muse can now make phone calls for you: how it works, price, and what Meta isn't saying
What Muse's phone calls can do, what they cost, how to make one, what Meta hasn't disclosed, and whether it's coming to India.
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Transcript
Intro
Waiting on hold is about to become someone else's job. Meta's AI agent, Muse, can now phone businesses for you. Here's how it works, what it costs, and the questions Meta hasn't answered yet.
What Muse is
Muse is Meta's personal AI agent, launched in September. It's a separate app from the Meta AI chatbot, and it works on its own cloud computer, so it can actually do things for you. Meta says more than ten million people in the US and Canada have set one up.
What the calls can do
Since November the twelfth, Muse can call businesses with public phone numbers. It can book a table or an appointment, ask about opening hours or stock, and wait on hold with your cable company or insurer. It can't call friends or family.
Who can use it
Calling is for paid subscribers in the US only. The Power plan is twenty dollars a month, and Max is a hundred. Meta hasn't said how many calls a plan covers.
How to make a call
To use it, get the Muse app, pick a paid plan, and ask in the Chat tab: who to call, what you want, and your preferred times. Approve the request when it asks, then check the Activity log.
What Meta hasn't told us
Here's the catch. Google publishes clear rules for its own calling feature: it says it's an AI, records the call, and lets you take over. Meta hasn't published any of that for Muse. And its terms make you legally responsible for what Muse says.
Privacy
On privacy: your Muse chats train Meta's AI by default, so switch that off in Settings, Data controls. And in September, reports revealed Meta had tested human contractors placing some calls without proper disclosure. Meta says that test was rolled back.
Muse in India
Muse hasn't launched in India yet. Reports suggest a price of one thousand seven hundred and ninety-nine rupees a month, but Meta hasn't confirmed it. And calls only work with US businesses for now.
Is it worth $20?
So, is it worth twenty dollars? Yes, if you're in the US and already use Muse. Wait, if calling is the only reason. And think twice if you care how calls are disclosed and recorded.
The full explainer is on geekygoo dot com. The link's in the description.